Introduction
Baywan Shopping (“Baywan”, “we”, “us”) is a multi-vendor online platform based in Iraq. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. It applies to all users of the platform, including vendors (shop owners) and customers. By creating a shop as a vendor or making a purchase as a customer, you agree to the terms of this Privacy Policy and consent to the collection and use of information as described herein.
We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. We only collect the minimum information necessary to provide our services to you and do not share it with others except as outlined in this policy.
Information We Collect
Personal Information You Provide: When you create an account, set up a vendor shop, or make a purchase, we will ask for some basic personal information.
This information is limited to what is necessary for providing you with our services and a smooth shopping experience:
• Name (such as your full name)
• Contact details (email address and phone number)
• Shipping information (postal address for delivery, if you purchase products)
• Account credentials (username and password, which are stored securely in encrypted form)
We do not collect any sensitive personal information like government ID numbers, financial account details, or similar data. We also do not knowingly collect information from children under the age of 13.
Automatic Data (Minimal): Baywan does not employ extensive tracking tools. We do not use any external analytics or advertising networks to collect data about you. However, our platform may automatically receive basic technical information when you use our site for security and performance purposes (e.g., IP address, browser type, and device type). This data is not used to identify you personally and is not used to track you across other sites.
How We Use Your Information
We use the personal information we collect strictly for the following purposes:
• Providing Services and Customer Support: We use your name and contact details to create and manage your account, process your orders, send confirmations, and communicate with you about any customer service issues or questions. For example, we might email you about the status of your order or to respond to your inquiries.
• Vendor Services: If you are a vendor, we use your information to maintain your shop profile on Baywan and to communicate important platform updates or pass on inquiries from customers about your products.
• Basic Marketing and Updates: We may use your contact information (such as email) to send you occasional news about new features, promotions, or products on Baywan that might interest you. These communications will be infrequent and relevant. We will not spam you with excessive marketing emails, and you can opt out of these messages at any time by clicking the unsubscribe link in any email or adjusting your account settings.
• Legal and Security Purposes: We may use your information to enforce our terms of service, to prevent fraud, or to comply with legal obligations. This includes ensuring the platform’s security and integrity (for example, using IP addresses to detect and prevent malicious or unauthorized activities).
We want to reassure you that we do not use your personal data for any purposes other than those listed above. Specifically, we do not sell your personal information to third parties or use it for any kind of third-party advertising or profiling.
Payment Information
No Payment Details Collected by Baywan: For your security, Baywan does not collect or store any payment card details or banking information on our servers. When you make a purchase, any payment information (such as your credit card number, bank account, or digital wallet details) is provided directly to our third-party payment gateway during checkout . This means that your sensitive payment data is transmitted securely to the payment processor and not handled or stored by Baywan.
The third-party payment processors we work with are reputable companies that specialize in processing payments. They have their own privacy policies and are responsible for safeguarding your payment information. These payment providers comply with industry-standard security protocols (such as PCI-DSS for credit card transactions) to protect your data . Baywan never has access to your full payment details; we only receive confirmation that a payment was completed successfully.
Since all payments are handled by these external payment services, any information you provide on the payment form is subject to the payment provider’s privacy practices. If you have concerns about how your payment data is managed, please review the privacy policy of the relevant payment gateway. Baywan will always use payment partners that are trustworthy and secure, to ensure your financial information is protected.
Cookies and Tracking
We value your privacy and have designed our platform to minimize data collection. Baywan does not use any external analytics services, advertising trackers, or third-party cookies that collect data on you outside our platform. In other words, we do not use Google Analytics, Facebook Pixel, or similar tools to track your browsing behavior.
Our website uses only a minimal number of cookies, strictly for functional purposes:
• Essential Cookies: These are small data files stored on your browser that are necessary for the website to function properly. For example, when you log into your account, an essential cookie is used to keep you logged in as you navigate between pages. These cookies do not gather any information for marketing purposes or share data with third parties; they simply ensure that the site works as intended for you.
• No Tracking Cookies: We do not use cookies for advertising or to profile your behavior across other websites. We also do not embed any third-party scripts on our site that would collect your information for analytics or marketing.
Most web browsers accept cookies by default, but you can usually modify your browser settings to decline cookies if you prefer. Please note, however, that disabling or deleting cookies might affect certain features of the site (for example, you might be logged out or unable to use the shopping cart). Rest assured, using our site will not expose you to unwanted third-party tracking.
Data Sharing and Disclosure
No Selling of Personal Data: Baywan does not sell, rent, or trade your personal information to any outside parties for their own use. Your data is used only by Baywan and our service providers as necessary to serve you, as explained below.
Third-Party Service Providers: We may share limited information with trusted third-party service providers strictly as needed to run Baywan and deliver services to you. For example:
• As mentioned above, your payment information is handled by a third-party payment processor. We share transaction details (like the total amount and order ID) with them to process and confirm payment.
• We might use an email delivery service to send order confirmations, notifications, or newsletters. In such cases, your email address and name would be provided to that service solely for sending the specific communication.
• If a shipping carrier or logistics partner is involved in delivering your order, we would provide your name and delivery address to them so they can ship your package.
In all such cases, these providers are given only the information necessary to perform their specific service. They are contractually obligated to protect your data and not to use it for any other purpose beyond providing services to Baywan.
Vendor Access to Customer Information: On our multi-vendor platform, individual sellers (vendors) do not have direct access to customers’ personal data. Vendors receive order information through the Baywan system in order to fulfill purchases, but this information is limited to what is necessary for them to complete the order. For instance, a vendor will see the product purchased, the quantity, and the shipping address needed to deliver the item. Vendors do not receive your contact details such as your phone number or email address unless it is absolutely required for fulfilling the order (and even in those cases, it would be provided in a limited manner via our platform).
Baywan ensures that vendors understand and agree that any customer information they handle (such as a shipping address on a package) must be treated as confidential and used only for the purpose of fulfilling that specific order. Vendors are not allowed to save, reuse, or independently contact customers outside of the Baywan platform using that information. This means, for example, a vendor cannot use the address from an order to send you marketing material, and they cannot access any other personal data about you that is not provided in the order details.
Legal Requirements and Protection: We may disclose personal information to outside parties if we are required to do so by law or legal process, or if we have a good-faith belief that such action is necessary to:
• Comply with applicable laws, regulations, legal proceedings, or governmental requests (for example, responding to a lawful subpoena or court order).
• Enforce our Terms of Service, this Privacy Policy, and other agreements, or investigate potential violations thereof.
• Detect, prevent, or address fraud, security, or technical issues.
• Protect the rights, property, or safety of Baywan, our users, or the public. (For instance, we might exchange information with other organizations for fraud protection and credit risk reduction, but not for marketing purposes.)
Aside from the scenarios listed above, no external parties will have access to your personal information. In particular, we do not share your data with advertisers or social media platforms.
Responsibilities of Vendors and Customers
Baywan is an online marketplace that connects independent vendors with customers. While we facilitate transactions and provide the platform, we do not create or control the content that vendors post or the agreements between buyers and sellers. Therefore, it’s important to clarify the responsibilities of all parties:
• Accuracy of Personal Data: You are responsible for ensuring that the information you provide on Baywan is accurate and up-to-date. Customers should provide correct details (such as name, address, and contact info) so orders can be processed smoothly. Vendors must ensure that their shop information and business details are accurate. Baywan is not responsible for any issues arising from incorrect information entered by users (for example, if a package is misdelivered because an address was entered incorrectly).
• Vendor Content and Transaction Responsibility: Vendors are fully responsible for the content they post and the products they sell. This includes product descriptions, pricing, images, and any terms of sale or warranties they offer. Vendors must ensure that their listings are truthful, legal, and do not violate any third-party rights. When a customer makes a purchase, the sales contract is directly between the vendor and the customer. While Baywan provides the venue for the sale, we are not a party to the transaction. This means that any obligations related to the sale (such as shipping the product, providing a receipt, handling returns or refunds, or addressing defects) rest with the vendor. Similarly, customers are responsible for reviewing product information and making informed purchase decisions.
• Disputes and Liability: Because Baywan is not directly involved in transactions between buyers and sellers, we cannot guarantee the quality, safety, or legality of items sold, the truth or accuracy of users’ content, or that vendors and buyers will actually complete a transaction. Vendors and customers must resolve any disputes between themselves (for example, issues with a product or delivery). Baywan will, however, attempt to assist in resolving disputes in good faith if possible, through our customer support, but we do not assume liability for the outcomes. All responsibility for the transaction (including accuracy of item descriptions and fulfillment of orders) lies with the vendor, and the decision to purchase lies with the customer.
• Use of Data by Users: Vendors and customers are expected to use any personal information obtained through the Baywan platform only for its intended purpose. For example, if a vendor receives a shipping address for order fulfillment, they should use it just for that order. They should not store it or use it for any other reason. Likewise, customers should not misuse any information about vendors (such as contact information provided in a shop’s details). Misusing personal data of other users violates this Privacy Policy and our terms, and could result in account termination or legal action.
By using Baywan (whether as a buyer or seller), you acknowledge that Baywan’s role is primarily that of an intermediary platform. Baywan does not assume responsibility for the accuracy of content posted by users or for the performance of each party in completing transactions. However, we are dedicated to maintaining a fair and trustworthy marketplace, so if you encounter any problem with misuse of data or fraudulent behavior, please inform us and we will take appropriate action.
Data Security
We take the security of your personal information seriously. Baywan implements a variety of technical and organizational measures to safeguard your data:
• Encryption: Our website is protected by encryption protocols (HTTPS/SSL). This means that when you provide personal information on our site (for example, when logging in or entering your details), that information is encrypted during transmission. Encryption helps prevent unauthorized parties from intercepting your data.
• Secure Storage: The personal information you provide to Baywan is stored on secure servers. We employ firewalls, access control measures, and encryption at rest (where appropriate) to protect this data. Access to personal data is restricted to authorized personnel who need it to operate our service, and those individuals are bound by confidentiality obligations.
• No Storage of Financial Data: As noted, we do not store your credit card numbers or banking info on our systems. By not retaining this sensitive information, we greatly reduce the risk that such data could be compromised. Our third-party payment processors handle that information on their secure systems.
• Monitoring and Testing: We regularly monitor our platform for security vulnerabilities and attacks. We update our software and infrastructure in a timely manner to address potential security issues. Periodic security audits and best practices reviews are conducted to improve our defenses.
• Employee Training and Policies: Our team members are trained on data protection principles and the importance of privacy and security. We have internal policies to ensure that your data is handled correctly and only for the purposes intended.
While we strive to protect your personal information with strong security measures, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data. In the unlikely event of a data breach that affects your personal information, we will promptly notify you as well as the relevant authorities, as required by applicable law, and will take all necessary steps to remedy the situation.
Your Rights and Choices
We believe in being transparent and giving you control over your personal information. Depending on the laws applicable to you (for example, certain rights may apply if you are in a jurisdiction with data protection regulations), you may have some or all of the following rights regarding your personal data:
• Right to Access: You have the right to request a copy of the personal information that Baywan holds about you. We will provide you with a summary of the data we have, typically free of charge (unless the request is excessive), and within a reasonable timeframe.
• Right to Correction: If any of your personal information is inaccurate or outdated (for instance, you change your phone number or email), you have the right to correct or update it. You can update most of your information by logging into your Baywan account and editing your profile. If you need assistance with updates, you can contact us and we will help ensure your information is corrected.
• Right to Deletion: You have the right to request deletion of your personal data (often called the “right to be forgotten”). If you decide to close your Baywan account, you may contact us to request deletion of your personal information. We will delete the data that we are not legally required or legitimately allowed to keep. For example, we might retain certain transaction records or communications for legal, auditing, or fraud prevention reasons, but will remove everything else and will no longer contact you.
• Right to Withdraw Consent: If you have given us consent to receive marketing emails or any optional data processing, you can withdraw that consent at any time. As mentioned, every marketing email will include an unsubscribe option. You can also change your preferences in your account settings to opt out of newsletters or promotions. Withdrawing consent for marketing does not affect the processing of your data for services you’ve requested (like completing a purchase).
• Right to Object or Restrict Processing: If applicable, you may have the right to object to certain types of data processing or request that we limit how we use your data. For instance, you can ask us not to use your information for marketing; we already allow you to opt out of that. If you believe we are processing your data in a way that you do not agree with, you can raise an objection and we will review and honor it if possible under the law.
• Portability: For completeness, if applicable law provides, you could request that we provide your personal data to you or another company in a structured, commonly used, and machine-readable format, when this is data you have provided to us and if we are processing it based on your consent or to fulfill a contract.
To exercise any of your rights, please contact us using the information in the Contact section below. For your security, we may ask you to verify your identity before fulfilling certain requests (such as accessing or deleting personal data) to ensure that we do not disclose or alter information for someone impersonating you. We will respond to your request as soon as reasonably possible, and no later than required by applicable law.
Additionally, if you have an account with Baywan, you can directly access and update certain information (like your profile and contact info) by logging in. You also have choices in terms of marketing communications — you can unsubscribe from emails as described above.
Changes to This Privacy Policy
Baywan may update or revise this Privacy Policy from time to time as our services evolve or as privacy laws and regulations develop. We encourage you to review this policy periodically to stay informed about how we are protecting the personal information we collect.
If we make material changes to this Privacy Policy, we will notify users in a timely manner. For example, we might display a prominent notice on our website or send an email notification if the changes are significant. The “last updated” date at the bottom of this policy will always indicate when the latest changes were made.
By continuing to use Baywan’s services after an updated Privacy Policy is posted, you acknowledge and agree to the changes. If you do not agree with any update to the policy, you have the right to stop using our platform and can request that your personal information be deleted as described above.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or about how your information is handled, please do not hesitate to contact us. We value your feedback and are here to help resolve any issues related to your privacy and our services.
Contact Information:
• Email: You can reach us at support@baywan.me for any privacy-related inquiries or requests.
• Mailing Address: Baywan Shopping, Attn: Privacy Officer,Gulan street boulevard building 44001.We will do our best to respond to your questions and address your concerns promptly. Your trust is important to us, and we are dedicated to upholding the principles outlined in this Privacy Policy.
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This Privacy Policy is published by Baywan Shopping.
By using the Baywan platform, you confirm that you have read and understood this policy.
We appreciate your trust in Baywan for your shopping and selling needs, and we are committed to protecting your privacy.